Terms of service

Terms of service

1. Ordering

To order, add items to your basket and complete checkout. You can check and correct your details before you pay. We will email you to say we have received your order; this is not acceptance. Your order details are kept in that email. These terms are in English only.

2. Mistakes and events beyond our control

If we make an obvious pricing or description error, we will contact you before dispatch and you can cancel for a full refund. If something outside our control delays your order, we will tell you, and you can cancel for a full refund if the delay is significant.

3. Complaints and your data

If you have a complaint, email us and we aim to resolve it within 14 days. See our Privacy policy for how we use your data.

4. Who we are

Truelove Developments Ltd trading as The Cosy Hound. Registered in England and Wales, company no. 08188464. Registered office: The Office, 15 West Avenue, Filey, England, YO14 9AA. Email: jonathan@jonathantruelove.com.

5. Contract

We accept your order when we email to say it has been dispatched. If we cannot supply an item, we will tell you and refund you in full.

6. Prices

Prices are shown in GBP and include free delivery to Great Britain.

7. Delivery area

We deliver to Great Britain only (England, Scotland and Wales).

8. Personalisation

- You are responsible for the spelling and content you send.

- You confirm you have the right to use any photo you upload.

- We may refuse content that is offensive or infringes someone else's rights.

- Printed colours may vary slightly from your screen.

- Low resolution photos may print blurry; please upload the largest version you have.

9. Product information

Sizes are approximate, as given by our suppliers.

10. Delivery and cancellation

See our Shipping policy and our Refunds and Returns policy.

11. Liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law. Your statutory rights are not affected.

12. Law

These terms are governed by the law of England and Wales. If you live in Scotland, you can also bring claims in the Scottish courts.